Introduction
If your payment method needs to be updated or a payment failed for your lesson or event booking, this guide explains what to check and how to get help. Contact customer service as soon as possible with your booking name, service type, and the last four digits of the card or payment method on file so we can review the issue and confirm the next step.
Common reasons for payment issues
- An expired or incorrect card
- Insufficient funds
- A billing address mismatch
- A declined bank authorization
- A remaining balance that has not been paid yet
How to resolve a failed payment
- Verify your payment details are correct.
- Ask whether a new invoice or payment link needs to be sent.
- Confirm whether any lesson, event, or instructor assignment is on hold.
- Complete payment as soon as possible to avoid delays or cancellation.
If you need to update your payment method
If your card or payment method has changed, send customer service your updated details using the secure process provided by our team. If a new payment method is required, we can let you know whether a new invoice or payment link must be issued.
If the charge looks incorrect
If the charge was duplicated or you believe you were billed in error, let us know right away so we can review it and escalate if needed.
We will respond within 24 business hours.
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